Troubleshooting Guide
Passkeys explained in plain language
A passkey is a phishing-resistant sign-in method tied to your device and biometrics/PIN. It replaces password reuse and massively reduces account takeover risk.
Quick fixes
- Use passkeys for primary email and banking first.
- Register passkeys on at least two trusted devices.
- Keep one hardware security key as backup.
- Do not disable all legacy recovery methods immediately.
Why passkeys are safer
Passwords can be stolen or reused. Passkeys are cryptographic credentials that do not expose your secret to the site.
Even if users visit a fake site, passkey domain checks block normal phishing attacks.
Where people fail in setup
Most issues come from missing backup and poor device lifecycle planning. People enable passkey on one phone and lose access when that phone is replaced.
A resilient setup always includes multiple authenticators and recovery factors.
How to migrate safely
Migrate account-by-account, starting with critical services. Validate successful login before disabling any previous method.
Document which devices store passkeys and test recovery quarterly.
FAQ
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