Passkey Troubleshooting Hub
Practical troubleshooting for iPhone, Android, Windows, Chrome, Safari, and Edge. Clear recovery paths without generic advice.
Operational coverage
Answer 4 quick questions and get your most likely root cause with ordered fix steps.
Best for urgent sign-in problems
Use the wizard first if you are blocked right now. Browse guides after you have a likely fix path.
Step 1 of 4
These are the lockout scenarios with the highest urgency and fastest fix paths.
Most iPhone passkey failures come from partial iCloud Keychain sync, old iOS builds, or Face ID trust resets after device changes. This guide gives the shortest path to recover access without making your account harder to secure.
Open guideIf no passkey prompt appears, the credential is often still fine. The usual issue is context: wrong browser profile, no available local credential, private mode, or a blocked system prompt.
Open guidePhone upgrades are one of the most common passkey failure moments. The account may still trust the old device, while the new phone is not fully ready to present the credential yet.
Open guideThis error usually means the account still expects a passkey, but the credential on this device is stale, missing, or no longer matches the current login context.
Open guideCross-device login adds extra moving parts: camera permissions, Bluetooth availability, and synchronized session timing. Small interruptions break the flow.
Open guideHardware keys fail for predictable reasons: transport mismatch, browser permission blocks, or low-power USB paths. This guide removes guesswork with direct checks.
Open guidePasskeys are mature across major platforms, but reliability depends on updated OS, browser support, and authenticator sync health.