Troubleshooting Guide

Get the passkey prompt to appear again

Q: Can extensions stop the passkey prompt from appearing?

Yes. Script blockers, privacy extensions, and custom identity plugins can suppress or interrupt the login flow. Test once with extensions disabled.

Q: Why does the prompt show in one browser but not another?

That usually means the passkey is available in a different profile, account context, or browser-specific credential path.

Q: Should I delete the passkey if the prompt is missing?

No. First confirm whether the credential still works in another browser, profile, or device. Deleting too early can create an unnecessary lockout.

If no passkey prompt appears, the credential is often still fine. The usual issue is context: wrong browser profile, no available local credential, private mode, or a blocked system prompt.

Quick fixes

Retry from a normal browser session, not private or incognito mode.
Confirm you are in the same browser profile or account that holds the passkey.
Unlock the device first so system passkey prompts can surface correctly.
Open the exact login URL directly instead of a stale redirect or saved deep link.

Why the prompt disappears

Browsers only show passkeys available to the current context. If the credential is stored in another profile, on another device, or behind a locked OS prompt, it can look like passkeys vanished.

This also happens after browser updates, profile switching, or opening login inside private tabs and embedded app browsers.

Fastest way to isolate the real cause

Test from one clean, normal browser tab using the canonical login URL. Then try the same account in a second browser only if the first test fails.

If the prompt appears in one browser but not another, the issue is usually profile, permissions, or extension interference rather than account recovery.

When no prompt means no local credential

If no device shows a prompt, the passkey may only exist on an older phone, removed profile, or hardware key you are not using right now.

Use a fallback sign-in once, confirm where the valid passkey still exists, and then register a replacement on your current primary device.

FAQ

Can extensions stop the passkey prompt from appearing?

Why does the prompt show in one browser but not another?

Should I delete the passkey if the prompt is missing?

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